Whatever the industry, supporting business-critical workflows and processes has become increasingly complex for IT teams.
Test automation can have a positive impact. However, with labour-intensive activities, such as teams managing large data migrations or applying system-wide security patches, a smarter approach is required.
You need a process automation that’s easy to use and smart enough to handle high volume and rapid change.
Robotic process automation (RPA) supports defined, rules-based workflows. Rules-based automation and AI agents need different checks: validate rules, exceptions and recovery for a defined process; when AI chooses the next action, also examine permissions, decision quality and human approval points.

